UD Trucks Award Top Dealers

20 March 2013 | Print

UD Trucks Southern Africa awarded its top achievers during its Annual Dealer Conference held in Cape Town from 15 to 17 March.

Walking away with the top honours of Dealer of the Year was McCarthy Commercial Vehicles Alrode based in Alberton, Gauteng. The Best Medium Dealer award went to Produkta Trucks from Nelspruit and Best Export Dealer award to Duly Trucks of Zimbabwe. 

“As a manufacturer, we at UD Trucks are extremely privileged that we don’t just have a dealer network through which we merely retail our trucks.  We have a network of extremely knowledgeable and experienced transport experts, who are also our business partners in every sense,” said Jacques Carelse, managing director of UD Trucks Southern Africa.

He said that during the company’s history of more than five decades in South Africa, it has been the professionalism, passion and dependability of the people who have been part of the UD Trucks family, that has carried the brand to reach multiple milestones and successes over the years.

“I know that UD Trucks has a dealer network that not only understands the business, but is committed to making this brand more and more successful, now and into the future,” said Carelse.

UD Trucks Southern Africa’s dealer network have to adhere to stringent quality standards, and are continuously measured across all disciplines, from parts to sales, service and admin, to bring customers only the best service and after sales support. 

In a highly competitive market, the company believes the key differentiator is the level of service provided to customers, no matter the size of their fleet. 

"We and our dealer network are committed to reducing downtime on customers’ vehicles through various strategies that include a high level of parts availability and offering support during breakdowns when our customers need it most,” said Carelse. 

UD Trucks dealers across the southern African region remain committed to providing their customers with innovative transport solutions and service offerings, built on trust, in-depth industry knowledge and a strong technical skills set.

Carelse said that, ultimately, it is about going the extra mile for their customers.

“We believe that these awards are also a reflection of our dedication to bring our customers Ultimately Dependable products and services.  Customer relations are vital focus area in our organisation, and we place great value on building lasting relationships with all our fleet owners,” said Carelse. 

As part of this commitment to its customers, UD Trucks’ extensive dealer network has invested more than R100 million in the upgrade and establishment of facilities around the southern African region, with new key dealerships opening in Rustenburg and Pretoria during 2013. 

Another key focus area for the company is training. 

Over the past three years, UD Trucks Southern Africa has invested more than R9 million in the training of staff and members of the community.  The company is currently training 180 students in a variety of fields, including diesel mechanics, sales and parts consultants, service advisors, industrial and mechanical engineering, as well as a number of experiential learners in HR, marketing, finance and IT.

“In order to provide customers with a level of service that adheres to stringent world standards, staff in our dealer network are constantly trained and empowered to stay abreast of the latest developments within the industry.  The training enables staff to solve problems faster and assist customers in finding the right solution in the shortest space of time,” concluded Carelse.

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